Operational Workflow
Our mission is to ensure service efficiency and rapid response to municipal needs through a streamlined, automated lifecycle management system.
The Service Lifecycle
From initial contact to final resolution, every step is tracked and optimized.
Intake
Customer initiates a request via call, message, or app portal.
Log
Complaint is digitized and categorized by priority and type.
Dispatch
System assigns the task to the nearest qualified specialized team.
Action
Field intervention takes place with real-time status updates.
Finalize
Resolution is verified, documented, and the ticket is closed.
Team Capabilities
Expertise sectors available for field assignment.
Water & Sewage
Leak repairs, pipeline maintenance, and waste-water management systems.
Electrical
Grid stability, street lighting repairs, and public facility power audits.
Carpentry
Public furniture restoration, structural repairs, and signage installation.
Sanitation
Waste collection schedules, public hygiene maintenance, and recycling programs.
Real-time Performance
The system currently manages 1,240 active work orders with a 94% on-time resolution rate across all sectors.